Frequently Asked Questions
Everything you need to know about your next favorite pair of denim.
How do I find my perfect fit in Joe's Jeans?
We provide a comprehensive size guide on each product page. Our denim typically runs true to size, but we recommend checking the specific fabric composition as high-stretch styles may feel different than 100% cotton heritage denim.
What is your return policy?
We offer a 30-day return window for all unwashed and unworn items with original tags attached. Please note that items marked as 'Final Sale' cannot be returned or exchanged.
How should I care for my denim to ensure longevity?
To preserve the color and integrity of the fabric, we recommend washing your jeans inside out in cold water with like colors. Avoid tumble drying; instead, hang or lay flat to dry.
When will my order ship?
Standard orders are processed within 1-2 business days. Once shipped, you will receive a confirmation email with a tracking number. Delivery typically takes 3-7 business days depending on your location.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. International shipping rates and duties are calculated at checkout based on the destination and order value.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and buy-now-pay-later options through Afterpay for eligible orders.